PointClickCare - Quickmar Performance and Functionality Degradation. (05/Jun/24) (2024)

Teams are investigating an issue that's causing some pages to intermittently fail to load starting at 4:00am EST.

Some functionality is currently disabled, as a result pharmacy reorder messages will not currently send.

As a result of the Azure migration all pharmacies need to stop and restart their interface service.

Teams have been alerted to "Failed to retrieve MedsPassedList." errors and are investigating.

Some functionality is still disabled, scheduled task emails including data review and reorders are not currently functional.

Teams are working to resolve the underlying issues causing performance degradation and intermittent errors on some pages.

Some functionality including scheduled task emails including data review and reorders are not currently functional.

Teams continue to investigate and resolve potential causes of slowness, system health has improved as a result. Work to address login latency is currently underway.

Some functionality such as scheduled task emails including data review and reorders are not currently operational.

Teams are working to re-enable functionality of the QuickMAR and QuickMAR RX/Interface.

Further updates will be shared as the work progresses.

Work to restore QuickMAR functionality continues, further updates will be shared in the morning.

Pharmacies that have not yet restarted following the the Azure migration need to stop and restart their interface service.

Teams continue to restore QuickMAR functionality and expect to have conclude the work today.

Pharmacies that have not yet restarted following the the Azure migration need to stop and restart their interface service.

Work to restore QuickMAR functionality continues to progress, teams will continue throughout tonight and will share updates in the morning.

Pharmacies that have not yet restarted following the the Azure migration need to stop and restart their interface service.

Teams are investigating an issue preventing the use of the install links in the QuickMAR pharmacy portal.

Some pharmacies using the QuickMAR WebService may receive 502 gateway errors when posting messages, teams are currently investigating.

Pharmacies that have not yet restarted following the the Azure migration need to stop and restart their interface service.

Teams have been alerted to issues starting this morning, leading to degraded performance of the QuickMAR application and are working to resolve.

Some users may experience corporate console reports with stale data as of this morning.

Some pharmacies using the QuickMAR WebService may receive 502 gateway errors when posting messages. Clients may experience slowness receiving Pharmacy orders.

Teams are investigating errors when accessing the install links and request forms on QuickMAR website.

System alerts triggered by disabled pharmacy interfaces will currently not send.

Pharmacies that have not yet restarted following the the Azure migration need to stop and restart their interface service.

Issues causing outdated data between Monday June 10th at 9:00am EST and Tuesday June 11th at 12:00pm EST in corporate console reports has been resolved.

The cause of 502 gateway errors for pharmacy QuickMAR webservice message posting and slowness for clients receiving pharmacy orders have been resolved.

Changes have been made to resolve blocking of data review and reorder emails, teams are currently monitoring and working to confirm resolution.

Teams are monitoring performance and working to resolve any causes of impact.

Teams are investigating errors when accessing the install links and request forms on QuickMAR website or when attempting to login to the pharmacy portal.

Reports of degraded internal messaging performance causing slowness and "Application Error: Failed to Retrieve MessageList" errors in Messaging Center between Facilities & Pharmacies are being actively investigated.

Pharmacies that have not yet restarted following the the Azure migration need to stop and restart their interface service.

Teams have confirmed that issues blocking data review, reorder emails and Framework reorders have been resolved as of 11:40pm EST yesterday (6/12).

Issues leading to errors when accessing install links and request forms on the QuickMAR website or when attempting to login to the pharmacy portal have been resolved as of 12:25pm EST today.

Investigations into performance degradation continue as issues are reported.

Reports of degraded internal messaging performance causing slowness and "Application Error: Failed to Retrieve MessageList" errors in Messaging Center between Facilities & Pharmacies are being actively investigated.

Pharmacies that have not yet restarted following the the Azure migration need to stop and restart their interface service.

We have resolved an issue that may have caused some pharmacies using the QuickMAR WebService to receive 502 gateway errors when posting messages between 1:00pm to 4:00pm EST today.

We have been alerted to an issue with some active integrated 3rd party vendors that will prevent users from accessing their data on those platforms.

We're investigating and will provide updates when available.

Issues causing internal messaging performance slowness and "Application Error: Failed to Retrieve MessageList" errors in Messaging Center between Facilities & Pharmacies have been resolved.

Investigations into performance degradation continue as issues are reported.

Teams continue to investigate an issue impacting some active integrated 3rd party vendors that may prevent users from accessing their data on those platforms.

Further updates will be shared as they become available.

Pharmacies that have not yet restarted following the the Azure migration need to stop and restart their interface service.

Teams have implemented a fix last evening to address the cause of system slowness and have monitored throughout the day to confirm that the issue has been resolved.

Teams have resolved the issues impacting some active integrated 3rd party vendors, preventing users from accessing their data on those platforms.

Teams plan to enable scheduled task emails tomorrow to restore data review and reorder functionality.

Further updates will be shared when available.