Pointclickcare CNAs can be accessed by Certified Nursing Assistant (CNA), and while accessing the platform, they may also face some kind of login issues. These kinds of issues are often frustrating, specifically at the times when you want access to some very important details that are too urgent. And if this is happening to you. You can go through the steps given below.
Troubleshooting Guide for pointclickcare cna
Some General Login Issues
There are a few general issues that users can face while they are trying to log on to pointclickcare CNAs. Some of them are given below:
Common PointClickCare CNA Login Problems
You may experience a few common login problems when using PointClickCare CNA. These include:
- Wrong Username and Password
A lot of users often face this problem. Therefore, make sure that you enter the correct username and password when you try to log on to pointclickcare CNAs.
- Your Password might have expired
It may also happen that your password might have expired, and therefore, you will have to create a new password for yourself.
- System Maintenance is going on
You won’t be able to log in case pointclickcare cna is performing its system maintenance, which will, therefore, cause disruption while you are trying to log on to pointclickcare cna.
- Poor Internet Connection
You won’t be able to complete the login process if you have a poor internet connection. Therefore, make sure that you have a stable internet connection.
Troubleshooting Guide for pointclickcare can
In case you are still facing some issues login , you can go through the measures given below:
- Ensure you have a stable Internet Connection
- If you are unable to log in, first make sure that your internet connection is stable. And further you can also check your connection by accessing a browser and visiting the website.
- If you are still unable to open the website in your system, then there is surely some kind of issue with your internet connection.
- To do this, you can try to reset your router or get in touch with your internet service provider.
- Check your Login Details
- While trying to log in on pointclickcare, you can make sure that you have entered your password and username correctly without any mistakes.
- Also, keep in mind that username and password tend to be case-sensitive, so verify each letter, number or symbol correctly.
- In case you have forgotten your password, you may tap on the “Forgot Password” link, which is visible on the login page, and then follow the instructions to reset your password.
- Check if System Maintenance is going on
If your login credentials are also correct, along with a stable internet connection, and you are still unable to log in, then pointclickcare CNA might be running system maintenance. You can view this on the platform status page.
- Clearing Browser Cache
Also, the users can try to complete the login procedure by clearing their cache. Some temporary files, along with your login information, are stored in the browser cache. Hence, you can clean it, which will remove all the wrong and corrupt data that might be acting as a hindrance while logging in.
- Try logging in using any other browser
In case you are still not able to log in even after clearing your browser cache, then you can switch to a different browser. It might be happening because there are some browsers where pointclickcare cna can’t operate on its full compatibility.
Get in Touch with the point click care cna support team.
If you have finished trying all the steps mentioned above but are still unable to log in to pointclickcare CNAs, then you can get connected with the pointclickcare CNAs support team. They will provide you with proper guidance and support to solve your issue. You can connect with the support team through your phone or via email ID anytime, 24/7.
Frequently Asked Questions (FAQs)
Which browser can I use to log in to point-click care CNAs?
Users can access the pointclickcare cna platform using Google Chrome, Mozilla Firefox, or Microsoft Edge to get access. If you have been using any of them on a prior basis, then switch to another browser.
How can I clear my cache in various browsers?
For various browsers, there are various ways to clear their Cache.
- For Google Chrome:
Tap on the three dots that are visible in the upper right corner. Open “More Tools” > “Clear Browsing Data.” Select “Cached Images and Files” and click “Clear Data.”
- For Mozilla Firefox: Tap on the three lines that are visible in the upper right corner of the browser window. Go to “Library” > “History” > “Clear Recent History.” Select “Cache” and click “Clear Now.”
- For Microsoft Edge: Tap on the three dots located in the upper right corner of the browser window. Go to “Settings” > “Privacy, search, and services.” Under “Clear browsing data,” select “Choose what to clear,” and then check the box next to “Cached data and files.” Click “Clear now.”
Conclusion
Pointclickcare cna is a cloud-based software that was specifically created for people in the healthcare industry. It provides great support for controlling daily activities, which include billing, managing medication, and preparing plans for healthcare.
Access to pointclickcare cna is available to Certified Nursing Assistants, through which they can widely know about the details of the patients, and their documents, and, lastly, connect with other healthcare providers.
