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More Than A Job!Why do you work each day? To us, our jobs are not just something we do to make a living, it’s a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn’t measured in dollars and cents, it’s seen in our communities and felt by the people who believe in us.
What You’ll DoPosition is responsible for providing technical and servicing support and being an informational resource for onstage staff, vendors, and insurance companies for consumer loans, credit cards, mortgages, home equity loans, and micro-business loans. Supports credit card applications, processes maintenance changes and monetary transactions on member credit card accounts, supports quality review, completes research and processes necessary corrections, manages lien and title tracking, assists with general questions, and ensures document integrity. Responsibilities will vary based on the needs of the team and includes process and procedure review and enhancements.
Support the needs of internal team members by answering phones, responding to emails, managing help desk requests and processing incoming mail. Provide solutions, technical training and support to staff and members.
Responsible for consumer, credit card, and home equity processes and maintenance including member information changes, account closures, auto pays, and seasonal addresses, payoffs, payment reversals, adjustments, skip-a-pays, and extensions.
Handle claims, monitoring, payments, and maintenance related to insurance products. Submit premiums and support invoice processing.
Complete secondary error review and audit for loan quality assurance. Compile and communicate loan error statistics.
Responsible for Mortgage Center and general support of new and existing mortgages. Answer member payment, tax, flood and insurance inquiries regarding servicing of home equity and mortgage loans.
What You’ll Bring
Requires High School Diploma or GED
Requires two years of similar or related experience
Proficient in computer skills including Word, Excel and other bank related software.
What You’ll GetWe know that pay and benefits are important. And, we’ve really got that covered. But, we also know that those are not the only things that you need to decide if this is the place for you. Join our team of Lake Trusters and you’ll enjoy:
Working with an energetic team focused on making our members wildly successfully
An opportunity to work with others that have your back every step of the way
Opportunities to make a different both inside and outside of our walls
Being treated like you are more than the work you do
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Banking
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Lake Trust Credit Union employs 434 employees. The Lake Trust Credit Union management team includes David S (President and CEO), Linda Douglas (Senior Vice President, Chief Marketing Officer), and Theresa Dubiel (Chief Experience Officer and EVP).
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